Terms of Service

Last updated: 24 April 2026 — Draft pending solicitor review

These Terms of Service (“Terms”) govern your access to and use of the Rubo platform, including the websites at askrubo.ai and console.askrubo.ai, the API at api.brokerflow.ai, and any related software, content, and services (collectively, the “Service”) provided by Rubo Ltd (“Rubo”, “we”, “us”), a company registered in England and Wales. By signing up, accepting an order form, or using the Service, you (“Customer” or “you”) agree to be bound by these Terms.

1. Rubo is a software tool, not a law firm

Rubo is a software-as-a-service tool that produces automated summaries, flags, and statute citations relating to UK real-estate documents. Rubo is not a firm of solicitors, is not regulated by the Solicitors Regulation Authority or the Bar Standards Board, and its outputs are not legal advice. No solicitor-client or barrister-client relationship is created by your use of the Service.

Outputs from Rubo are intended to assist qualified professionals — brokers, agents, paralegals, and solicitors — in preparing their own work product. You are responsible for verifying every output, applying professional judgement, and, where appropriate, seeking advice from a qualified UK solicitor before acting.

2. B2B only; no consumer use

The Service is offered strictly on a business-to-business basis. You represent and warrant that you are entering into these Terms in the course of your trade, business, craft, or profession and are not a consumer within the meaning of the Consumer Rights Act 2015. You must not use Rubo to give direct legal or regulated advice to consumers, retail clients, or unrepresented tenants. If you are a broker, agent, or firm acting for a client, you remain solely responsible for how you communicate, caveat, and rely on any output.

3. Account, access, and security

You must register an account to use the Service. You agree to provide accurate information, keep credentials confidential, and notify us promptly of any suspected unauthorised access. You are responsible for all activity on your account. We may suspend or terminate accounts that violate these Terms, our Acceptable Use Policy, or applicable law.

4. Licence and scope of use

Subject to your compliance with these Terms and timely payment of fees, Rubo grants you a non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for your internal business purposes during the subscription term. You must not (a) resell, sublicense, or white-label the Service without written agreement; (b) reverse-engineer, decompile, or attempt to extract model weights; (c) use the Service to build a competing product; or (d) circumvent usage limits, rate limits, or confidence thresholds.

5. Intellectual property

5.1 Your inputs

You retain all right, title, and interest in the documents, messages, knowledge-base entries, and other content you upload or submit to the Service (“Customer Data”). You grant Rubo a worldwide, royalty-free licence to host, process, display, and transmit Customer Data solely to provide the Service to you.

5.2 Anonymised training-use licence

Unless you opt out, you grant Rubo a non-exclusive, royalty-free licence to use de-identified and anonymised extracts of Customer Data to improve, train, and evaluate Rubo’s models and detection logic. Opt-out is available from your workspace settings at any time and takes effect prospectively. No personally identifiable information, client names, deal-party names, or commercially sensitive financial terms are used in training sets without a separate explicit opt-in under the Lease Donation Programme.

5.3 Lease Donation Programme

The Lease Donation Programme is an explicit opt-in scheme under which brokers may contribute lease PDFs (with client consent) to Rubo’s fine-tuning corpus in exchange for platform credits. Participation requires (a) a separate consent tick-box on a per-document basis, (b) a warranty from you that you have the right to contribute the document, and (c) your acknowledgement that donated documents will be redacted and used to train the rubo-lease-v0 adapter and successor models.

5.4 Outputs

Rubo outputs are provided to you for your internal use and delivery to your clients in the normal course of your broker or agency business. We do not claim ownership of the substantive content of outputs generated for you. Rubo retains all rights in the underlying models, software, prompts, user interface, and documentation.

5.5 Data Rooms

Where the Service includes Data Room functionality, you remain the sole owner and controller of any NDA template, heads-of-terms, or other document you upload. Rubo merely hosts, indexes, and serves these documents to users you authorise. We do not review, endorse, or assume responsibility for the legal sufficiency of any Data Room content.

6. Pricing, billing, and cancellation

Fees are set out on our pricing page or in a signed order form. Subscriptions are billed in advance on a monthly or annual basis via Stripe. All fees are exclusive of VAT, which is added where applicable. You may cancel your subscription at any time from your workspace settings; cancellation takes effect at the end of the current billing period and no pro-rata refund is issued for partial periods. We will refund pre-paid annual fees on a pro-rata basis only where we materially breach these Terms and fail to cure within 30 days of written notice.

7. Warranty disclaimer — “as is”

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, Rubo disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. We do not warrant that outputs will be error-free, complete, or suitable for any particular transaction. AI-generated content may contain mistakes, omissions, or hallucinations. You must verify every material output.

8. Confidence-threshold refusals

Rubo may decline to produce an output, or may return a partial output with a “low confidence” flag, where the input quality, jurisdictional fit, or model confidence falls below internal thresholds. Refusals and low-confidence outputs are a feature, not a defect — they are designed to prevent unreliable analysis from being surfaced. You agree not to treat a refusal as a warranty that no risk exists in the underlying document.

9. Your responsibility to verify outputs

You acknowledge and agree that:

1. You will read every output before forwarding, sharing, or acting on it.
2. You will apply professional judgement and, where the matter warrants it, obtain advice from a qualified UK solicitor.
3. You will not represent Rubo outputs as legal advice, legal opinions, or regulated services.
4. You will include appropriate caveats when sharing outputs with clients, counterparties, or third parties.
5. You remain responsible for compliance with your own regulatory obligations (e.g. RICS, Propertymark, SRA where applicable).

10. Liability cap

10.1 Capped liabilities

To the fullest extent permitted by law, Rubo’s total aggregate liability to you arising out of or in connection with the Service and these Terms — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — is capped at the greater of (a) the fees you paid to Rubo in the 12 months immediately preceding the event giving rise to the claim, or (b) £1,000, subject to an overall maximum of £10,000.

10.2 Excluded losses

Rubo is not liable for loss of profits, loss of business, loss of goodwill, loss of anticipated savings, loss of data (save to the extent attributable to our breach of the DPA), or any indirect, special, or consequential loss.

10.3 Liabilities not capped

Nothing in these Terms limits liability for (a) death or personal injury caused by negligence, (b) fraud or fraudulent misrepresentation, or (c) any other liability that cannot be limited or excluded under English law.

11. Termination

Either party may terminate for convenience at the end of the current billing period. Either party may terminate immediately for material breach not cured within 30 days of written notice. On termination, your access ceases and we will return or delete Customer Data in accordance with our Data Retention Policy and DPA.

12. Changes to the Service and these Terms

We may modify the Service and these Terms from time to time. Material changes will be notified by email or in-app at least 14 days before taking effect. Your continued use after the effective date constitutes acceptance.

13. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that Rubo may bring enforcement proceedings in any jurisdiction where the Customer is established.

13.1 Scots-law carve-outs

Where you use features that support Scotland (features not marked “ewOnly” in the Service), those features and associated outputs are interpreted with reference to Scots law on matters of Scottish property and landlord-tenant law, but these Terms themselves remain governed by English law. Features marked “ewOnly” are for England and Wales only and must not be used in respect of Scottish properties.

14. General

Entire agreement. These Terms, our DPA, our Acceptable Use Policy, and any order form comprise the entire agreement between you and Rubo.

No waiver. Failure to enforce any right is not a waiver of that right.

Severability. If any provision is held unenforceable, the remaining provisions continue in force.

Assignment. You may not assign without our consent; we may assign to an affiliate or successor.

Notices. Legal notices should be sent to legal@askrubo.ai and to our registered office.

Third-party rights. No third party has rights under the Contracts (Rights of Third Parties) Act 1999.

Contact

Questions? Email legal@askrubo.ai (or privacy@askrubo.ai for privacy-specific).

Draft pending solicitor review. Rubo is a software tool, not a law firm.